Help & FAQs
Quick answers about orders, reservations, payments, refunds and offers.
Ordering & delivery
How long does delivery take?
Most orders arrive in 30–40 minutes. The live estimate is shown before you pay and updates as the rider moves.
Is there a minimum order value?
No platform minimum. Some restaurants set their own, shown on the menu page.
Can I schedule an order for later?
Yes — choose a delivery slot up to two days ahead at checkout.
Reservations
Is there a fee to reserve a table?
No. Booking through Tastebox is always free, and many restaurants add a dine-in discount.
How do I cancel a booking?
Open My Account, choose the reservation and tap Cancel. Cancel at least two hours before to avoid a no-show mark.
Payments & refunds
Which payment methods are accepted?
UPI, credit and debit cards, net banking, the Tastebox wallet and cash on delivery in most areas.
When will I get my refund?
Wallet refunds are instant. Refunds to UPI or cards reach you in 3–5 working days.
Offers & partners
Why is my coupon not working?
Check the minimum order and validity. Only one coupon can be applied per order.
How do I list my restaurant?
Apply on the Partner With Us page — our team calls you within one working day.
Still hungry for answers?
Call +91 99944 61072 or write to support@akontec.com — we reply within two hours.